Returns and Refunds:
Sorry, no returns or refunds on personalized items - except if there is a defect or we messed up the order.
We use Gildan or Hanes 100% Cotton Shirts these are unisex shirts. Our ladies shirts are Gildan 100% cotton. Make sure to check out the SIZE CHART to help you order the correct size.
To keep your apparel looking good, it is recommend that you wash all apparel inside out and dry on low heat. Always iron inside out, if needed.
We are a very small company (spare bedroom small). Our products are made by just the 2 of us (The Spyder Sisters). We pride our selves on our product quality and customer service.
Since we are so small, all orders are custom orders, which means we make it when you place the order (that's the reason for the 7-10 days to ship after ordering).
Pockets, sun shades and hair accessories are completely handmade by us - slight imperfections are part of the character of the item. You will still love the item.
Parking Signs are real metal signs (we don't make the metal part, we just make the design) - slight scratches/minor dents are part of the character.
Returns are accepted for UN-washed, UN-worn, UN-used items only. Unless defected when received or you received a different item then what you ordered.
Exchanges: Buyer is responsible for return shipping and exchange shipping, plus a 10% restocking fee
Refunds: Buyer is responsible for return shipping, plus a 10% restocking fee.
Please contact us prior to returning any items.
If you have any questions regarding our terms, please contact us.
Shipping Terms: Spyder Sisters uses USPS first class mail for the majority of its shipments. Flat Rate Priority maybe used as well. All order are shipped with a tracking #, you will receive an email. Check your spam. Spyder Sisters, llc is not responsible for lost/stolen packages that show they have been delivered to the correct address.
If you need more specific shipping information before placing your order, please e-mail us at at email@example.com